//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing Robotics in Retail :...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Artificial intelligence
11,076
Künstliche Intelligenz
11,070
Innovation adoption
4,595
Innovationsakzeptanz
4,588
Consumer behaviour
3,681
Konsumentenverhalten
3,472
Customer service
3,458
Kundenservice
3,065
Theorie
2,396
Theory
2,364
Roboter
2,217
Robot
2,153
Retailing
1,950
Innovation
1,923
Prognoseverfahren
1,839
Forecasting model
1,838
Technischer Fortschritt
1,790
Service quality
1,759
Relationship marketing
1,754
Beziehungsmarketing
1,724
Technological change
1,701
Dienstleistungsqualität
1,681
Deutschland
1,649
Innovationsdiffusion
1,609
Innovation diffusion
1,597
Customer satisfaction
1,522
Germany
1,442
Kundenzufriedenheit
1,415
artificial intelligence
1,344
Einzelhandel
1,290
Machine learning
1,200
Retail trade
1,197
Einzelhandelsbetrieb
1,186
machine learning
1,173
Technikfolgenabschätzung
1,158
Technology assessment
1,158
Digitalisierung
1,138
Robots
1,121
technology adoption
1,106
Digitization
1,056
more ...
less ...
Online availability
All
Undetermined
13,951
Free
8,782
Type of publication
All
Article
20,378
Book / Working Paper
11,638
Journal
81
Other
49
Type of publication (narrower categories)
All
Article in journal
13,642
Aufsatz in Zeitschrift
13,642
Graue Literatur
3,039
Non-commercial literature
3,039
Working Paper
2,699
Aufsatz im Buch
2,266
Book section
2,266
Arbeitspapier
2,225
research-article
1,424
Hochschulschrift
997
Aufsatzsammlung
703
non-article
548
Thesis
542
Collection of articles of several authors
480
Sammelwerk
480
Konferenzschrift
343
Article
270
case-report
248
technical-paper
233
Conference paper
230
Konferenzbeitrag
230
Case study
220
Fallstudie
220
review-article
191
Dissertation u.a. Prüfungsschriften
171
Bibliografie enthalten
165
Bibliography included
165
Amtsdruckschrift
122
Government document
122
Forschungsbericht
108
Conference proceedings
103
review
90
viewpoint
81
conceptual-paper
79
Conference Paper
71
Ratgeber
57
Collection of articles written by one author
56
Sammlung
56
Lehrbuch
53
Advisory report
45
more ...
less ...
Language
All
English
26,397
German
3,343
Undetermined
2,182
Spanish
77
French
73
Italian
29
Russian
24
Swedish
16
Dutch
12
Polish
12
Portuguese
11
Danish
9
Finnish
5
Hungarian
5
Lithuanian
4
Bulgarian
2
Czech
2
Norwegian
2
Romanian
2
Afrikaans
1
Arabic
1
Indonesian
1
Multiple languages
1
Slovenian
1
Albanian
1
Turkish
1
more ...
less ...
Author
All
Acemoglu, Daron
62
Dwivedi, Yogesh Kumar
51
Bogue, Robert
46
Naudé, Wim
45
Restrepo, Pascual
43
Daim, Tugrul U.
41
Goldfarb, Avi
41
Gans, Joshua
40
Qaim, Matin
37
Hollingum, Jack
36
Prettner, Klaus
36
Brynjolfsson, Erik
34
Grimm, Michael
32
Pantano, Eleonora
32
Peters, Jörg
32
Wollni, Meike
32
Agrawal, Ajay
30
Lechner, Michael
28
Vivarelli, Marco
28
Edvardsson, Bo
27
Fernie, John
27
Kelly, Bryan T.
27
Rooks, Brian
27
Raff, Horst
25
Zelewski, Stephan
25
Grewal, Dhruv
24
Rigelsford, Jon
24
Venkatesh, Viswanath
24
Winter-Ebmer, Rudolf
24
Wirtz, Jochen
24
Gustafsson, Anders
23
Kochan, Anna
23
Parida, Vinit
23
Rammer, Christian
23
Korinek, Anton
22
Thomas, Oliver
22
Vasarhelyi, Miklos A.
22
Witell, Lars
22
Bruhn, Manfred
20
Giuntella, Osea
20
more ...
less ...
Institution
All
National Bureau of Economic Research
191
Springer Fachmedien Wiesbaden
104
IGI Global
78
SOEP-IS Group
68
Agricultural and Applied Economics Association - AAEA
49
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
40
OECD
34
Europäische Kommission / Gemeinsame Forschungsstelle
26
C.E.P.R. Discussion Papers
19
Institut für Produktion und Industrielles Informationsmanagement <Essen>
18
Edward Elgar Publishing
17
HAL
16
International Food Policy Research Institute (IFPRI)
16
Verlag Dr. Kovač
16
Books on Demand GmbH <Norderstedt>
14
International Association of Agricultural Economists - IAAE
14
Southern Agricultural Economics Association - SAEA
14
Springer-Verlag GmbH
14
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
13
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
13
EconWPA
12
Fraunhofer-Institut für System- und Innovationsforschung
12
Fraunhofer-Institut für Systemtechnik und Innovationsforschung
11
Akademie für Technikfolgenabschätzung in Baden-Württemberg
10
CESifo
10
Deutschland <Bundesrepublik> / Enquete-Kommission Gestaltung der Technischen Entwicklung, Technikfolgen-Abschätzung und -Bewertung
10
European Association of Agricultural Economists - EAAE
10
Inter-American Development Bank
10
Society for Economic Dynamics - SED
10
American Association for Artificial Intelligence
9
Deutschland / Deutscher Bundestag / Ausschuss für Bildung, Wissenschaft, Forschung, Technologie und Technikfolgenabschätzung
9
Haufe-Lexware GmbH & Co. KG
9
Institute for the Study of Labor (IZA)
9
Nomos Verlagsgesellschaft
9
Shaker Verlag
9
Université Paris-Dauphine (Paris IX)
9
Walter de Gruyter GmbH & Co. KG
9
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
8
Institut de Recherche Économique et Sociale (IRES), École des Sciences Économiques de Louvain
8
Nationalekonomiska institutionen, Handelshögskolan
8
more ...
less ...
Published in...
All
Industrial Robot: An International Journal
977
International Journal of Retail & Distribution Management
491
Technological forecasting & social change : an international journal
396
Journal of business research : JBR
334
Journal of retailing and consumer services
286
International journal of production research
217
NBER working paper series
193
European journal of operational research : EJOR
187
International journal of hospitality management
179
Springer eBook Collection
167
SpringerLink / Bücher
149
Journal of retailing
139
International journal of business information systems : IJBIS
127
The journal of services marketing
112
Discussion paper series / IZA
111
The service industries journal
103
Discussion papers / CEPR
98
International journal of production economics
97
European Journal of Marketing
95
Journal of open innovation : technology, market, and complexity
92
Industrial marketing management : the international journal for industrial and high-tech firms
91
Working paper / National Bureau of Economic Research, Inc.
87
Working paper
85
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
79
Psychology & marketing
79
Premier reference source
74
CESifo working papers
73
Journal of the Academy of Marketing Science
73
Journal of Services Marketing
72
SOEP survey papers
72
Strategic Direction
72
Finance research letters
71
IZA Discussion Papers
69
International journal of contemporary hospitality management
69
Human Resource Management International Digest
68
Management science : journal of the Institute for Operations Research and the Management Sciences
66
NBER Working Paper
66
Cogent business & management
65
Journal of service management
65
Journal of Consumer Marketing
64
more ...
less ...
Source
All
ECONIS (ZBW)
25,639
Other ZBW resources
2,983
RePEc
1,412
USB Cologne (EcoSocSci)
1,055
EconStor
855
BASE
188
USB Cologne (business full texts)
13
OLC EcoSci
1
more ...
less ...
Showing
11
-
20
of
32,146
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
"My colleague is a
robot
" : exploring frontline employees' willingness to work with collaborative service
robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
12
It takes two to empower : customer responses to empowerment recovery in the context of
robot
service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman (Mandy)
; …
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
13
Applications and implications of service
robots
in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
14
Do contagion cues shape customers' willingness to adopt hospitality service
robots
?
Kang, Qi
;
Zhou, Lingxu
;
Liu, Jingyu
;
Ran, Yaxuan
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013255956
Saved in:
15
To serve and protect : a typology of service
robots
and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
16
Frontline
robots
in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
17
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
Saved in:
18
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
19
How sincere is an apology? : recovery satisfaction in a
robot
service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
20
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->