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Managing Robotics in Retail :...
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51
Intelligent automation, service
robots
, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
52
The impact of service
robots
on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun
;
Wang, Yao-Chin
;
Wei, Wei
;
Zhang, Lu
;
Huo, Da
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
Saved in:
53
The role of
robots
in the service industry : factors affecting human-
robot
interactions
Moriuchi, Emi
;
Murdy, Samantha
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015069630
Saved in:
54
Leveraging human-
robot
interaction in hospitality services : incorporating the role of perceived value, empathy, and information sharing into visitors' intentions to use social
rob...
De Kervenoael, Ronan
;
Hasan, Md. Rajibul
;
Schwob, Alexandre
- In:
Tourism management : research, policies, practice
78
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012165578
Saved in:
55
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service
robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
56
Understanding anthropomorphism in service provision : a meta-analysis of physical
robots
, chatbots, and other AI
Blut, Markus
;
Wang, Cheng
;
Wünderlich, Nancy V.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
Saved in:
57
Exploring the antecedents of customers' willingness to use service
robots
in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
58
Tourist acceptance of
robot
chefs in gastronomy experiences : a behavioural reasoning perspective
Huang, Dan
;
Jin, Xin
;
Huang, Jiahui
;
Kong, Shaojun
- In:
Tourism management perspectives : TMP
48
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014461406
Saved in:
59
Acceptance of service and care
robots
from the nursing perspective
Solbrig, Patricia
;
Honekamp, Wilfried
- In:
Mobility in a globalised world 2022
,
(pp. 83-106)
.
2023
Persistent link: https://www.econbiz.de/10014425640
Saved in:
60
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
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