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The dark side of artificial intelligence in service : the "watching-eye" effect and privacy concerns
Hu, Yaou; Min, Hyounae - In: International journal of hospitality management 110 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014310668
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How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen; Pitardi, Valentina - In: Italian journal of marketing : ITJM 2023 (2023) 3, pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
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Exploring topics and trends in service robots, artificial intelligence, and realities in tourism : a text-mining approach
Saragih, Harriman Samuel; Saputra, Muhamad Risqi U.; … - In: Emerging Technologies in Business : Innovation …, (pp. 239-259). 2024
Persistent link: https://www.econbiz.de/10014532291
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Who guards the guards with AI-driven robots? : the ethicalness and cognitive neutralization of police violence following AI-robot advice
Schmidthuber, Lisa; Willems, Jurgen; Soliman, Meikel; … - In: Public management review 26 (2024) 8, pp. 2355-2379
Persistent link: https://www.econbiz.de/10015049814
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AI robots over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants
Lu, Lu; Hua, Meichen; Sun, Xiaoyang; Zou, Rong; Lin, Bingna - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072437
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Surrogate humanity : race, robots, and the politics of technological futures
Atanasoski, Neda; Vora, Kalindi - 2019
Persistent link: https://www.econbiz.de/10011905717
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Die humanoide Herausforderung : Leben und Existenz in einer anthropozänen Zukunft
Küppers, E. W. Udo - 2018
Persistent link: https://www.econbiz.de/10011759202
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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria; Stagno, Emanuela; Donato, Carmela - In: The journal of services marketing 38 (2024) 3, pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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An e-commerce customer service robot based on intention recognition model
Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li; Kumar, V. - In: Journal of service research 24 (2021) 1, pp. 9-29
Persistent link: https://www.econbiz.de/10012426748