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Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance : a case of selected manufacturing firms in U...

Kalubanga, Matthew; Namagembe, Sheila - In: The international journal of logistics management 33 (2022) 1, pp. 102-140

Persistent link: https://www.econbiz.de/10013164402

Service relationship, service loop and service package examined in a logistics context

Mevel, Olivier; Morvan, Thierry; Morvan, Nélida - In: European review of service economics and management (2021) 2/12, pp. 35-68

Persistent link: https://www.econbiz.de/10012819166

The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship

Singh, Sanjit - 2020

on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India … developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction …-seller relationship in logistics outsourcing …

Persistent link: https://www.econbiz.de/10012856166

Examining how logistics service providers' adaptability impacts logistics outsourcing performance, customers' satisfaction and loyalty

Świtała, Marcin; Niestrój, Krzysztof; Hanus, Piotr - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 14 (2018) 4, pp. 449-465

Persistent link: https://www.econbiz.de/10012153790

Flexibility and quality in logistics and relationships

Yu, Kangkang; Cadeaux, Jack; Song, Hua - In: Industrial marketing management : the international … 62 (2017), pp. 211-225

Persistent link: https://www.econbiz.de/10011707139

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

Khan, Muhammad Saqib; Wang, Haijun; Wang, Qing; Khan, Waseem - 2021

Persistent link: https://www.econbiz.de/10012593857

Logistics service supply chain coordination mechanism : a perspective of customer experience level

Liu, Weihua; Liang, Yanjie; Wei, Wanying; Xie, Dong; … - In: European journal of industrial engineering : EJIE 15 (2021) 3, pp. 405-437

Persistent link: https://www.econbiz.de/10012594448

The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA

Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013366370

E-commerce logistics service quality : customer satisfaction and loyalty

Akıl, Siber; Ungan, Mustafa Cahit - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014306944

Innovation in logistics outsourcing relationship : in the search of customer satisfaction

Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219

Persistent link: https://www.econbiz.de/10011845961