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Antecedents of customer loyalty : study from the Indonesia's largest e-commerce

Rizan, Mohamad; Febrilia, Ika; Wibowo, Agus; Pratiwi, … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 10, pp. 283-293

Persistent link: https://www.econbiz.de/10012671389

Which consumer groups are more loyal? : evidence in Indonesian banking industry

Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60

Persistent link: https://www.econbiz.de/10013204447

Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)

Indrayani; Wibisono, Chablullah; Aritra, Sanni; Muda, … - In: International journal of financial research 10 (2019) 6, pp. 54-66

Persistent link: https://www.econbiz.de/10012304449

Board role on the quality of the service, customers' satisfaction and customers' loyalty in restaurant firms : story from Indonesia

Cholil, Muhammad - In: Corporate board : role, duties & composition; … 11 (2015) 3, pp. 8-15

Persistent link: https://www.econbiz.de/10011598827

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank

Krisnanto, Umbas; Novianti, Riska - In: Expert journal of business and management 7 (2019) 1, pp. 31-35

Persistent link: https://www.econbiz.de/10012139436

Preference and satisfaction level of consumers towards mobile network services

Murali, Regeena J.; Thangavel, N. - In: International journal of economic research 12 (2015) 2, pp. 247-256

Persistent link: https://www.econbiz.de/10011419774

A study on consumer preference at Maruti Service Masters, Chennai

Raj, T. M. Guna; Kumar, Selva; Prabhu, C. - In: International journal of applied business and economic … 12 (2014) 2, pp. 361-370

Persistent link: https://www.econbiz.de/10010374126

Influence of customer experiences on the preference for online bus booking services in Dar es Salaam, Tanzania

Bwemelo, Gordian; Mashenene, Robert Galan - 2023

Persistent link: https://www.econbiz.de/10014326161

Eco-friendly masks preferences during COVID-19 pandemic in Indonesia

Hartanto, Broto Widya; Triastianti, Rita Dewi - In: Cleaner and responsible consumption 4 (2022), pp. 1-11

Eco-friendly face mask is necessity to reduce the aggravates the environment due to increased face masks waste during COVID-19 pandemic. The successful eco-friendly masks development influenced by understanding of user’s need and effectiveness of communications. The employed conjoint analysis...

Persistent link: https://www.econbiz.de/10014226920