Purpose – The aim of this paper is to understand the relationships between service quality and customer satisfaction … influenced both by service quality and customer satisfaction, which in turn influences customer loyalty. Thus, the key to … impacts of service quality, customer satisfaction, corporate image, and behavior intentions on organizational performance …

content richness and ease of use of travel websites. In addition, it seeks to study these users' level of satisfaction and … satisfaction and purchase intention. Most importantly, research findings showed that travel website quality factors were positively … correlated to customer satisfaction, which in turn, was significantly correlated to purchase intention. Research limitations …

measured by their overall satisfaction and intent repeat visit. Drawing from a sample of guests to a food and wine festival …, this research purports a simple but inherently useful tool to identify key drivers of guest satisfaction and delight … tourism literature by providing a simple and economic way to measure key drivers of visitor satisfaction; it also offers …

satisfaction, and turnover intentions. The model also investigates the impact of emotional dissonance on emotional exhaustion and …. As expected, emotional exhaustion reduced service recovery performance and job satisfaction and aggravated turnover … exhaustion. The results further revealed that customer verbal aggression and emotional dissonance intensified turnover intentions …

Purpose – The paper aims to examine the relationships among hedonic and utilitarian values, customer satisfaction and …. Findings – The findings indicate that hedonic and utilitarian values significantly influence customer satisfaction, and … customer satisfaction has a significant influence on behavioral intentions. Utilitarian value shows a greater influence on both …