Purpose The purpose of this paper is to examine the narratives of the work-life interface (WLI) of Portuguese international business travelers. Design/methodology/approach Semi-structured interviews with 14 Portuguese international business travelers were conducted to expose the narratives of...

Purpose – The purpose of this paper is to examine the social networks of Portuguese self-initiated expatriates (SIEs), in terms of composition, diversity and roles. Methodology – Semi-structured interviews with several Portuguese SIEs from diverse occupations and who were living and working...

Purpose: Exerting a peculiar fascination on both managers and academics, Millennials can be distinguished from other cohorts by their intense exposure to the internet and heavy use of social media, which, in turn, affect their identity formation, brand engagement, loyalty and purchase...

Purpose: The COVID-19 pandemic represents a unique challenge for public health worldwide. In this context, smartphone-based tracking apps play an important role in controlling transmission. However, privacy concerns may compromise the population’s willingness to adopt this mobile health...

Purpose: The purpose of this study is to understand differences in consumer brand engagement (CBE) according to the functional or emotional nature of consumer–brand relationships and its direct and/or indirect impact on brand loyalty (BL). Additionally, the study aims to compare CBE and...

Purpose: Employees’ emotional competencies (EEC) are skills, based on emotional intelligence, used to perceive, understand and regulate customer emotions during a service encounter. In the context of service recovery, these skills are especially important and allow employees to influence...