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Customer participation to co-create value in human transformative services : a study of higher education and health care services

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Co-creating value in desert tourism experiences

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Conceptualizing and communicating value in business markets : from value in exchange to value in use

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Rethinking customer-perceived value in business markets from an organizational perspective

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Customer value-in-use monitoring in business markets : an investigation into its determinants and consequences

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Customer Success Management : Helping Business Customers Achieve Their Goals

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Chapter 1 The Rise of a New Business Function: Customer Success (Management) -- Chapter 2 Customer Success and Customer Success Management -- Chapter 3 Customer Success Management Drivers -- Chapter 4 Value-Based Selling -- Chapter 5 Solution Realization -- Chapter 6 Customer Success Management...

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The impact of client-professional relationships in ex ante value creation : a service-dominant logic perspective

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Theory of value co-creation : a systematic literature review

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Creating value in retail buyer-vendor relationships : a service-centered model

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