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From dreaming to believing : a review of consumer engagement behaviours with brands' social media content across the holiday travel process

Creevey, Dean; Kidney, Etain; Mehta, Glenn - In: Journal of travel and tourism marketing 36 (2019) 6, pp. 679-691

Persistent link: https://www.econbiz.de/10012179457

A rating of the online reputation balance in lodgings

Rodríguez-Díaz, Manuel; Alonso-González, Raquel; … - In: Administrative Sciences : open access journal 9 (2019) 3/58, pp. 1-18

Online reputation is a strategic aspect of lodgings' image and commercialization. Websites containing tourism reviews have increased their influence on customers' decisions, leading to the effective management of Internet social media accounts. Customer evaluations of lodgings vary across...

Persistent link: https://www.econbiz.de/10012145396

From electronic WOM to social eWOM : bridging the trust deficit

Pihlaja, Jaakko; Saarijärvi, Hannu; Spence, Mark T.; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 340-356

Persistent link: https://www.econbiz.de/10011771032

The effect of user-controllable filters on the prediction of online hotel reviews

Hu, Ya-Han; Chen, Kuanchin; Lee, Pei-Ju - In: Information & management : the internat. journal of … 54 (2017) 6, pp. 728-744

Persistent link: https://www.econbiz.de/10011748599

Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform

Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10

Persistent link: https://www.econbiz.de/10011785129

Moderating effects of rating on text and helpfulness in online hotel reviews : an analytical approach

Shin, Seunghun; Du, Qianzhou; Ma, Yufeng; Fan, Weiguo; … - In: Journal of hospitality marketing & management 30 (2021) 2, pp. 159-177

Persistent link: https://www.econbiz.de/10012423287

Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach

Zhu, Jingjie; Cheng, Mingming; Li, Zhiyong - In: Tourism management perspectives : TMP 38 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012591901

Dilemma of hotel reviews : the role of information processing and validation through metacognition

Huang, GuoQiong Ivanka; Wong, IpKin Anthony; Law, Chun … - In: Journal of travel research : a quarterly publication of … 60 (2021) 6, pp. 1301-1317

Persistent link: https://www.econbiz.de/10012593218

The influence of eWOM on intentions for booking luxury hotels by Generation Y

Lee, Harold; Min, Jihye; Yuan, Jessica - In: Journal of vacation marketing 27 (2021) 3, pp. 237-251

Persistent link: https://www.econbiz.de/10012593246

Differences between TripAdvisor and Booking.com in branding co-creation

Tiago, Maria Teresa Borges; Arruda, Carolina; Tiago, … - In: Journal of business research : JBR 123 (2021), pp. 380-388

Persistent link: https://www.econbiz.de/10012435336