Purpose The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers. Design/methodology/approach This study uses a systematic review of the...

Purpose – The purpose of this paper is to introduce the special issue which aims to provide a better understanding of the extent of regional polarization across different economic sectors and its impact on the business environment and strategies of firms in Latin America....

Purpose – The purpose of this paper is to study the effect of firm-specific capabilities on performance in regional polarization. Design/methodology/approach – The study develops and tests a theoretical model relating regional economic characteristics and firm-specific capabilities to...

Purpose – Despite an increasing number of studies focusing on workforce diversity, few consistent results and conclusions have yet been reached (Shore et al. , 2009). The purpose of this paper is to develop an integrative model of diversity, taking the Upper Echelon Theory further....

Purpose – The purpose of this paper is to measure the impact of network capability (NC) on small enterprise performance via knowledge creation, and two dimensions of entrepreneurial orientation (EO): competitive aggressiveness and innovativeness. Design/methodology/approach – The authors...

Purpose The purpose of this paper is to investigate the effects of a firm’s service-dominant orientation on marketing and technological capabilities, and its performance. It outlines how a service-dominant orientation offers guidance for the development and deployment of ordinary capabilities,...

Purpose The purpose of this paper is to look into the sustainability practices of Indian firms in terms of the quality of disclosure, the impact of corporate sustainability performance (CSP) on firm performance and the appropriateness of the sustainability reporting guidelines followed by the...

Purpose – This study aims to focus on the industrial products and resources industries due to the environmental impacts caused by both industries. To convince both industries to increase investment in corporate social responsibility (CSR) activities, the authors have presented the results on...

Purpose This interview demonstrates how CEOs can focus on CSR to engage the workforce and change the culture and performance of an organization. Design/methodology/approach This article reports on an interview with Dr David Cooke, Managing Director of Konica Minolta Australia. Findings By...