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Integrating service quality as a second-order factor in a customer satisfaction and loyalty model
Nunkoo, Robin; Teeroovengadum, Viraiyan; Thomas, Peta; … - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 2978-3005
Persistent link: https://www.econbiz.de/10011804902
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Analyzing customer satisfaction with service quality in life insurance services
Siddiqui, Masood H.; Sharma, Tripti Ghosh - In: Journal of targeting, measurement and analysis for marketing 18 (2010) 3/4, pp. 221-238
Persistent link: https://www.econbiz.de/10008840808
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Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : eine empirische Studie
Skobranek, Michaela - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10008650663
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Measuring retail service quality : validation of the instrument in the Indian context
Sigh, Bulbul - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 1-12
Persistent link: https://www.econbiz.de/10010514880
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A multidimensional measure of system quality : an empirical study in context of mobile banking apps in India
Gupta, Minakshi; Bhatt, Kedar - In: International journal of business information systems : … 38 (2021) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
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Retail service quality scale in the context of Indonesian traditional market
Najib, Moh Farid; Sosianika, Adila - In: International journal of business and globalisation : IJBG 21 (2018) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10011967009
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Die Qualität von Angebotssituationen beim Vertrieb von Managementberatungsleistungen : Eine empirische Studie
Skobranek, Michaela - 2011
Perspektive des Anbieters werden diese zum Marketing-Instrument. Dabei beeinflusst die Qualität der Angebotssituation die …
Persistent link: https://www.econbiz.de/10014425136
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The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev; Dash, Manoj Kumar - In: International journal of services, economics and management 6 (2014) 4, pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
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Measuring internal service quality in business schools
Joshi, Pradeep; Chadha, Suresh Kumar - In: International journal of services and standards 11 (2016) 4, pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071