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A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of e-business research : an … 16 (2020) 3, pp. 42-59

Persistent link: https://www.econbiz.de/10012302663

Past, present and future of mobile financial services : a critique, review and future agenda

Gupta, Shelly; Dhingra, Sanjay - In: International journal of consumer studies 46 (2022) 6, pp. 2104-2127

Persistent link: https://www.econbiz.de/10013412114

Comparison of e-service quality of Indian e-commerce websites

Dhingra, Sanjay; Gupta, Shelly; Bhatt, Ruchi - In: International journal of Indian culture and business … 26 (2022) 3, pp. 407-426

Persistent link: https://www.econbiz.de/10014314185

Managing the internal IT service quality in public sector banks of India

Dhingra, Sanjay - In: International journal of business information systems : … 19 (2015) 4, pp. 403-418

Persistent link: https://www.econbiz.de/10011405852

Measuring the service quality of automated teller machines : a study of banks of India

Dhingra, Sanjay - In: International journal of business excellence 15 (2018) 4, pp. 411-424

Persistent link: https://www.econbiz.de/10011954289

Modeling the Ranking of Evaluation Criteria for Cloud Services: The Government Organization Perspective in India

Kushagra, Kshitij; Dhingra, Sanjay - In: International Journal of Electronic Government Research … 14 (2018) 2, pp. 64-82

The cloud market has become increasingly dense as vendors of all size compete for customers who have gravitated to technology as a way to run their operations. Today traditional players, as well as new vendors, are showing greater agility in the cloud business of India. At present, there are...

Persistent link: https://www.econbiz.de/10012044406

A framework of mobile banking adoption in India

Kumar, Ashish; Dhingra, Sanjay; Batra, Vikas; Purohit, … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 2, pp. 1-17

Mobile banking is now an important and evolving medium for executing banking transactions. It has a huge potential in a developing country such as India. Our study explores the important antecedents of the mobile banking adoption intention of Indian customers and proposes a comprehensive...

Persistent link: https://www.econbiz.de/10012620333

Mapping the linkage between Organizational Culture and TQM : the case of Indian auto component industry

Sinha, Neena; Garg, Ajay K.; Dhingra, Sanjay; Dhall, Neelam - In: Benchmarking : an international journal ; BIJ 23 (2016) 1, pp. 208-235

Persistent link: https://www.econbiz.de/10011528556

Service quality in Indian banks : a perception of stakeholders

Mittal, Ravi Kant; Dhingra, Sanjay; Gulati, Neha - In: Corporate strategies & innovations in the emerging …, (pp. 490-500). 2008

Persistent link: https://www.econbiz.de/10003719833

A framework of mobile banking adoption in India

Kumar, Ashish; Dhingra, Sanjay; Batra, Vikas; Purohit, … - In: Journal of open innovation : technology, market, and … 6 (2020) 2/40, pp. 1-17

Persistent link: https://www.econbiz.de/10012229941