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Microfinance and mortgage financing in Nigeria : a rural experience
Ijaiya, Muftau A.; Lawal, Wahab A.; Osemene, O. F. - In: The Asian economic review : journal of the Indian … 56 (2014) 3, pp. 45-55
Persistent link: https://www.econbiz.de/10010439852
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Emotional labor in Korean local government : testing the consequences of situational factors and emotional dissonance
Wilding, Mark; Chae, Kyungjin; Jang, Jiho - In: Public performance & management review 38 (2014/15) 2, pp. 316-336
Persistent link: https://www.econbiz.de/10010526864
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The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Bhave, Devasheesh P.; Glomb, Theresa M. - In: Journal of management : JOM 42 (2016) 3, pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
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Role of leaders' emotional labor toward leader's job satisfaction and emotional exhaustion : moderating role of psychological capital
Noreen, Sania; Nisar, Qasim Ali; Haider, Shahbaz; Tan … - In: Gadjah Mada international journal of business 23 (2021) 1, pp. 36-54
Persistent link: https://www.econbiz.de/10012705210
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Acting the part : emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies
Knežević, Milena Nedeljković; Petrović, Marko D.; … - In: Tourism and hospitality research : THR 21 (2021) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10012520563
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The dynamic role of emotional intelligence on the relationship between emotional labor and job satisfaction : a comparison study of public service in China and South Korea
Lu, Xiaojun; Lee, Hyun Jung; Yang, Seung-Bum; Song, Min Hye - In: Public personnel management 50 (2021) 3, pp. 356-380
Persistent link: https://www.econbiz.de/10012608062
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The smiling mask in service encounters : the impact of surface and deep acting
Lo, Sheng Chung; Huang, Kai-ping - In: International journal of management, economics and … 6 (2017) 1, pp. 40-55
The purpose of the study was to examine the impact of emotional labor mechanisms (surface acting and deep acting) on service encounters. The literature review has been conducted to examine how two mechanisms impact on employees and customers. The study suggested that as far as employees are...
Persistent link: https://www.econbiz.de/10011644213
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Emotional labor and job satisfaction : does social support matter?
Asumah, Sampson; Agyapong, Daniel; Owusu, Nicodemus Osei - In: Journal of African business 20 (2019) 4, pp. 489-504
Persistent link: https://www.econbiz.de/10012180420
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Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees
Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744
Persistent link: https://www.econbiz.de/10011977969
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The relationship between emotional labor and the well-being of service professionals during the Covid-19 pandemic : examining the moderating roles of job type
Day, Steven W.; Lundy, Harold <Jr.>; Torrance, … - In: Journal of international business and economics : JIBE 21 (2021) 3, pp. 18-27
Persistent link: https://www.econbiz.de/10012886114