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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit

Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682

Persistent link: https://www.econbiz.de/10012485760

Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction : a moderated mediation model

Wen, Ji; Huang, Songshan; Hou, Pingping - In: International journal of hospitality management 81 (2019), pp. 120-130

Persistent link: https://www.econbiz.de/10012128327

The effects of culture shock on foreign employees in the service industry

Lai, Hung-Sheng; Hu, Hsin-Hui; Chen, Zhang-Yu-Jing - In: Service business 14 (2020) 3, pp. 361-385

Persistent link: https://www.econbiz.de/10012304267

Communication is key : the interaction of emotional labor strategies on hotel supervisors' turnover intentions in China

Xu, Shi; Martinez, Larry R.; Lv, Qingjun - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 125-137

Persistent link: https://www.econbiz.de/10011717948

Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance

Kim, Hyun Jeong; Hur, Won-Moo; Moon, Tae Won; Jun, Jea-Kyoon - In: Business research quarterly : BRQ 20 (2017) 2, pp. 124-136

Persistent link: https://www.econbiz.de/10011719752

Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses

Smit, Brandon W.; Ryan, Liam C.; Nelson, Courtney A. - In: Journal of personnel psychology 15 (2016) 3, pp. 134-138

Persistent link: https://www.econbiz.de/10011644429

Staying engaged on the job : the role of emotional labor, job resources, and customer orientation

Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492

Persistent link: https://www.econbiz.de/10011609156

Determinants of turnover intention of social workers : effects of emotional labor and organizational trust

Cho, Yoon Jik; Song, Hyun Jin - In: Public personnel management 46 (2017) 1, pp. 41-65

Persistent link: https://www.econbiz.de/10011686762

Impact of empowerment & emotional labor on teacher’s work engagement : a moderating role of job experience

Saleem, Ammara; Iqbal, Javed; Sandhu, Moeed Ahmad; … - In: Review of economics and development studies 4 (2018) 2, pp. 237-245

Persistent link: https://www.econbiz.de/10012054465

Effects of reciprocal, perceived person-environment fit, and emotional labor on job involvement : moderated mediation analyses

Hsu, Ping-Fu; Lin, Shih-Kai - In: Cogent business & management 6 (2019), pp. 1-14

Purpose: This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model....

Persistent link: https://www.econbiz.de/10012113877