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Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Moderators of the effect of viewer satisfaction on loyalty towards television channels in Harare, Zimbabwe

Makanyeza, Charles; Gomwe, Adolf Garikai; Jaiyeoba, … - In: Journal of African business 23 (2022) 4, pp. 851-868

Persistent link: https://www.econbiz.de/10013417073

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

Persistent link: https://www.econbiz.de/10014309047

Factors propelling the use of Islamic banking services : the moderating role of customer intimacy

Mansour, Majeed Mustafa Othman - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 71-92

Persistent link: https://www.econbiz.de/10012506629

Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective

Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...

Persistent link: https://www.econbiz.de/10012297683

The impact of Islamic banks' service quality perception on Jordanian customers loyalty

Alshurideh, Muhammad Turki; Al-Hawary, Sulieman … - In: Journal of management research 9 (2017) 2, pp. 139-159

Persistent link: https://www.econbiz.de/10011671584

The effects of membership and demographics on consumer satisfaction and loyalty in service organizations

Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308

Persistent link: https://www.econbiz.de/10010208604

Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective

Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78

Persistent link: https://www.econbiz.de/10011534353

Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10013256638

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

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