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Wirtschafts- und Organisations...
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Management
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16,836
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2,972
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2,678
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Bloom, Nicholas
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152
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131
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103
Homburg, Christian
88
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81
Holst, Elke
79
Meffert, Heribert
79
Sadun, Raffaella
77
Clegg, Stewart
76
Han, Heesup
72
Kirsch, Anja
72
Hinterhuber, Hans H.
68
Warner, Malcolm
67
Wrohlich, Katharina
67
Töpfer, Armin
64
Devadasan, S. R.
61
Shani, Abraham B.
60
Malik, Fredmund
59
Albach, Horst
58
Rowley, Chris
57
Wildemann, Horst
54
Reichwald, Ralf
53
Wirtz, Bernd W.
53
Zink, Klaus J.
53
Shahin, Arash
52
Talib, Faisal
52
Svensson, Göran
51
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50
Dale, Barrie G.
49
Picot, Arnold
48
Stauss, Bernd
47
Burnes, Bernard
46
Rahman, Zillur
46
Corsten, Hans
44
Kotter, John P.
44
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44
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43
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42
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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IGI Global
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Springer-Verlag GmbH
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HAL
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Varazdin Development and Entrepreneurship Agency
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eSocialSciences
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ToKnowPress
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31
Cornell - Center for Advanced Human Resource Studies
29
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Sveučilište Sjever
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25
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25
William E. Simon Graduate School of Business Administration, University of Rochester
24
Academy of Management
23
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SpringerLink / Bücher
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
667
Journal of business research : JBR
543
International journal of productivity and quality management : IJPQM
533
The TQM journal : the international review of organizational improvement
491
International journal of quality & reliability management
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Springer eBook Collection
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Journal of retailing and consumer services
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Journal of Organizational Change Management
427
International journal of hospitality management
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International journal of production research
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Total quality management & business excellence
312
International Journal of Quality & Reliability Management
300
Journal of organizational change management
299
Management Decision
284
International journal of production economics
270
Leadership & Organization Development Journal
266
Europäische Hochschulschriften / 5
263
The TQM Magazine
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The service industries journal
216
Quality management journal : QMJ
211
Tourism management : research, policies, practice
209
Business process management journal
199
The journal of services marketing
196
European research studies
193
Journal of change management : an international journal
193
Journal of Services Marketing
190
International journal of six sigma and competitive advantage : IJSSCA
188
Gabler Edition Wissenschaft
185
Industrial marketing management : the international journal for industrial and high-tech firms
185
Human Resource Management International Digest
176
Cogent business & management
172
Journal of travel and tourism marketing
172
Journal of Management Development
171
International Journal of Contemporary Hospitality Management
170
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
168
International journal of contemporary hospitality management
166
Technological forecasting & social change : an international journal
161
International Journal of Operations & Production Management
160
Journal of hospitality marketing & management
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
15,322
Other ZBW resources
5,798
RePEc
4,378
BASE
2,741
EconStor
1,007
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408
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Showing
51
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60
of
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Sort
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date (oldest first)
51
Impact of total quality
management
on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
52
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
53
Measuring hotel guest satisfaction by using an online quality
management
system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
54
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
55
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
56
Service quality as determinant of customer satisfaction
Đukić, Suzana
;
Kijevčanin, Velida
- In:
Facta Universitatis / Series economics and organization …
9
(
2012
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10010458779
Saved in:
57
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
58
Quality function deployment modelling to enhance industrialised building system adoption in housing projects
Haron, Nuzul Azam
;
Hamzah Abdul Rahman
;
Wang, Chen
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 703-718
Persistent link: https://www.econbiz.de/10011388378
Saved in:
59
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
60
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
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