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Artificial intelligence : a systematic review of methods and applications in hospitality and tourism

Doborjeh, Zohreh; Hemmington, Nigel; Doborjeh, Maryam; … - In: International journal of contemporary hospitality management 34 (2022) 3, pp. 1154-1176

Persistent link: https://www.econbiz.de/10013164566

A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations

Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547997

Artificial intelligence and automation : transforming the hospitality industry or threat to human touch

Saini, Aarti; Bhalla, Rohan - In: Handbook of research on innovative management using AI …, (pp. 88-97). 2022

Persistent link: https://www.econbiz.de/10012815791

Man vs machine : examining the three themes of service robotics in tourism and hospitality

Manthiou, Aikaterini; Klaus, Philipp; Kuppelwieser, Volker - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 511-527

Persistent link: https://www.econbiz.de/10012666403

The adoption of artificial intelligence and robotics in the hotel industry : prospects and challenges

Nam, Kichan; Dutt, Christopher S.; Chathoth, Prakash; … - In: Electronic markets : EM ; the international journal of … 31 (2021) 3, pp. 553-574

Persistent link: https://www.econbiz.de/10012666409

COVID-19 and Hospitality 5.0 : redefining hospitality operations

Pillai, Souji Gopalakrishna; Kavitha Haldorai; Seo, Won Seok - In: International journal of hospitality management 94 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012495085

Implementing analytics projects in a hospital : successes, failures, and opportunities

Scheinker, David; Brandeau, Margaret L. - In: INFORMS journal on applied analytics 50 (2020) 3, pp. 176-189

Persistent link: https://www.econbiz.de/10012269800

Artificial intelligence and robotics technology in the hospitality industry : current applications and future trends

Yang, Li; Henthorne, Tony L.; George, Babu - In: Digital transformation in business and society : theory …, (pp. 211-228). 2020

Persistent link: https://www.econbiz.de/10012119258

Artificial intelligence in the hospitality sector

Choudhury, Debdutta - In: Insights, innovation, and analytics for optimal …, (pp. 257-278). 2021

Persistent link: https://www.econbiz.de/10012506786

Systematic review and research agenda for the tourism and hospitality sector : co-creation of customer value in the digital age

Dang, T. D.; Nguyen, M. T. - In: Future Business Journal 9 (2023) 1, pp. 1-14

The tourism and hospitality industries are experiencing transformative shifts driven by the proliferation of digital technologies facilitating real-time customer communication and data collection. This evolution towards customer value co-creation demands a paradigm shift in management attitudes...

Persistent link: https://www.econbiz.de/10014505882