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Consumer behaviour
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Yi, Youjae
98
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17
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4
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1
Heterogeneous dimensions of SERVQUAL
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
32
(
2021
)
1
,
pp. 92-118
Persistent link: https://www.econbiz.de/10012423576
Saved in:
2
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
3
Multiplicative versus additive models in measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2105-2123
Persistent link: https://www.econbiz.de/10014443893
Saved in:
4
Assessing moderator effects, main effects, and simple effects without collinearity problems in moderated regression models
Park, Sang-June
;
Yi, Youjae
- In:
Journal of business research : JBR
145
(
2022
),
pp. 905-919
Persistent link: https://www.econbiz.de/10013197962
Saved in:
5
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
6
Assessing differences between simple slopes in simple slopes analysis
Park, Sang-June
;
Yi, Youjae
- In:
Journal of business research : JBR
168
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014434771
Saved in:
7
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
8
Decomposing main effects in moderated regression models
Park, Sang-June
;
Yi, Youjae
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014229114
Saved in:
9
Customer value creation behavior
Yi, Youjae
-
2014
Persistent link: https://www.econbiz.de/10010350122
Saved in:
10
An investigation of the structure of expectancy-value attitude and its implications
Yi, Youjae
- In:
International journal of research in marketing : IJRM ; …
6
(
1989
)
2
,
pp. 71-83
Persistent link: https://www.econbiz.de/10001088008
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