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A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud; Cusin, Julien; Flacandji, Michaël - In: Journal of business research : JBR 166 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël; Cusin, Julien; Lunardo, Renaud - In: Psychology & marketing 40 (2023) 12, pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
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Remembering shopping experiences : the shopping experience memory scale
Flacandji, Michaël; Krey, Nina - In: Journal of business research : JBR 107 (2020), pp. 279-289
Persistent link: https://www.econbiz.de/10012156759
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The relationship between retailer app use, perceived shopping value and loyalty : the moderating role of deal proneness
Flacandji, Michaël; Vlad, Mariana - In: International journal of retail and distribution management 50 (2022) 8/9, pp. 981-995
Persistent link: https://www.econbiz.de/10013398146
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Redesigning loyalty marketing for a better world : the impact of green loyalty programs on perceived value
Flacandji, Michaël; Passebois-Ducros, Juliette; Ieva, Marco - In: Journal of service theory and practice 33 (2023) 4, pp. 465-487
Persistent link: https://www.econbiz.de/10014302355
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"Vous êtes le maillon faible, au revoir!" : les purges symboliques comme obstacle à l'apprentissage pa l'échec
Cusin, Julien - In: Revue Gestion 2000 : management & prospective 27 (2010) 2, pp. 15-29
Persistent link: https://www.econbiz.de/10009405470
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Impact of assertive and defensive impression management tactics on recruiter evaluation : The case of post‐failure entrepreneurs in employment interviews
Cusin, Julien; Passebois‐Ducros, Juliette - In: Canadian Journal of Administrative Sciences / Revue … 37 (2019) 4, pp. 396-410
Persistent link: https://www.econbiz.de/10012081638
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L' apprentissage par l'échec commerical
Cusin, Julien - In: Vie & sciences économiques : la revue des docteurs ès … 178 (2008), pp. 33-53
Persistent link: https://www.econbiz.de/10003710786
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Appropriate persistence in a project : the case of the wine culture and tourism centre in Bordeaux
Cusin, Julien; Passebois-Ducros, Juliette - In: European management journal 33 (2015) 5, pp. 341-353
Persistent link: https://www.econbiz.de/10011410633
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Bank commitment to an entrepreneur facing the risk of bankruptcy
Cusin, Julien; Maymo, Vincent - In: Journal of small business and entrepreneurship : JSBE 33 (2021) 5, pp. 583-605
Persistent link: https://www.econbiz.de/10012623255