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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu; Gao, Yanhuan; Huang, Youlin; Chen, Lihan - In: Technological forecasting & social change : an … 196 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
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The importance of information quality according to the type of employee in the airline industry : Robot versus human
Hwang, Jinsoo; Kim, Jinkyung Jenny; Choe, Ja Young; … - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439922
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Acceptance of service and care robots from the nursing perspective
Solbrig, Patricia; Honekamp, Wilfried - In: Mobility in a globalised world 2022, (pp. 83-106). 2023
Persistent link: https://www.econbiz.de/10014425640
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Service robots and their implications for service delivery
Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024
Persistent link: https://www.econbiz.de/10014517864
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Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
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The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua; Jeon, Yongwoog; Kim, WooJin - In: Journal of business research : JBR 171 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
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Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid; Babar, Samreen Fahim; Ahmad, Hafiz … - In: Total quality management & business excellence 32 (2021) 7, pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
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Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: Quality management journal : QMJ 25 (2018) 3, pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
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Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha; Pech, Richard Jan - In: Global business review 19 (2018) 6, pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837