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The mediating effect of human capital on the relationship between strategic innovation and the performance of manufacturing smes in Yemen

AlQershi, Nagwan; Abas, Zakaria Bin; Mokhtar, Sany … - In: Organizations and markets in emerging economies 10 (2019) 1, pp. 57-77

The purpose of this paper is to fill gaps in the human capital literature, first, by providing insights into the relationship between human capital and strategic innovation and the performance of Small and Medium Enterprises (SMEs), and second, by exploring the role of human capital as a...

Persistent link: https://www.econbiz.de/10012193422

Innovative CRM and performance of SMEs : the moderating role of relational capital

AlQershi, Nagwan; Mokhtar, Sany Sanuri Mohd; Abas, … - In: Journal of open innovation : technology, market, and … 6 (2020) 4/155, pp. 1-18

Customer Relationship Management (CRM) is more than an information tool and plays a critical role in small and medium enterprises (SMEs). The present study explored the moderating effect of relational capital (RC) on the relationship between CRM dimensions and the performance of 284 Yemeni...

Persistent link: https://www.econbiz.de/10012389409

Intellectual capital and performance of automotive manufacturers : the role of strategic thinking

AlQershi, Nagwan; Wan Fauzia Wan Yusoff; Bin Masrom, Md … - In: The international journal of productivity and … 71 (2022) 6, pp. 2534-2557

Persistent link: https://www.econbiz.de/10013366120

The practices of corporate governance and Shariah governance in Islamic financial institutions

Daing Maruak Sadek; Abas, Zakaria Bin; Khilmy Abd Rahim; … - In: Ethics, governance and risk management in organizations, (pp. 131-147). 2020

Persistent link: https://www.econbiz.de/10012221367

Adoption of circular economy for a sustainable solid waste management system in Malaysia

Mohd Saiful Anuar Zainal; Abas, Zakaria Bin - In: Malaysian management journal : MMJ 22 (2018), pp. 35-51

Persistent link: https://www.econbiz.de/10012198722

Innovative CRM and performance of SMEs: The moderating role of relational capital

AlQershi, Nagwan; Mokhtar, Sany Sanuri Mohd; Abas, … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 4, pp. 1-18

Persistent link: https://www.econbiz.de/10012620464

CRM dimensions and performance of SMEs in Yemen

AlQershi, Nagwan Abdulwahab; Mokhtar, Sany Sanuri Mohd; … - In: Journal of Intellectual Capital 23 (2020) 3, pp. 516-537

Purpose: This paper examines the interaction of human capital and CRM on the performance of SMEs in Yemen. Design/methodology/approach: The study used a quantitative approach in investigating the interacting effect of human capital on the relationship between CRM and SMEs' performance in Yemen....

Persistent link: https://www.econbiz.de/10012413037

The effects of customer focus on new product performance

Mokhtar, Sany Sanuri Mohd - In: Business strategy series 14 (2013) 2/3, pp. 67-71

Persistent link: https://www.econbiz.de/10009759360

The influence of top management commitment, process quality management and quality design on new product performance: a case of Malaysian manufacturers

Mokhtar, Sany Sanuri Mohd; Bin Yusoff, Rushami Zien - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 291-300

Persistent link: https://www.econbiz.de/10003979781

Sustaining a quality management system : process, issues and challenges

Mokhtar, Sany Sanuri Mohd; Nur Adiana Hiau Abdullah; … - In: Business strategy series 14 (2013) 4, pp. 123-130

Persistent link: https://www.econbiz.de/10010197582