Narrow search
Showing 11 - 20 of 394
Cover Image
Exploring the role of abusive supervision and customer mistreatment with a felt obligation on the knowledge hiding behaviours among front-line employees : a group analysis
Naeem Hayat; Mukhtar, Umer; Salameh, Anas Abdelsatar … - In: Asian journal of business ethics : AJBE 10 (2021) 2, pp. 293-314
Persistent link: https://www.econbiz.de/10012796872
Cover Image
Supervisor and customer-driven stressors to predict silence and voice motives : mediating and moderating roles of anger and self-control
Kashif, Muhammad; Gürce, Merve Yanar; Tosun, Petek; … - In: Services marketing quarterly 41 (2020) 3, pp. 273-286
Persistent link: https://www.econbiz.de/10012256945
Cover Image
Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
Cover Image
Customer mistreatment, employee health, and job performance : cognitive rumination and social sharing as mediating mechanisms
Baranik, Lisa E.; Wang, Mo; Gong, Yaping; Shi, Junqi - In: Journal of management : JOM 43 (2017) 4, pp. 1261-1282
Persistent link: https://www.econbiz.de/10011671746
Cover Image
"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Sun, Bo - In: Journal of business and psychology 38 (2023) 4, pp. 941-953
Persistent link: https://www.econbiz.de/10014339241
Cover Image
How do mistreated high-status service providers compensate?
Mattar, Dorine M. - In: Global business and organizational excellence : GBOE 41 (2021) 1, pp. 46-67
Persistent link: https://www.econbiz.de/10013175664
Cover Image
Are you too happy to serve others? : when and why positive affect makes customer mistreatment experience feel worse
Lee, Randy; Mai, Ke Michael; Qiu, Feng; Ilies, Remus; … - In: Organizational behavior and human decision processes : … 172 (2022), pp. 1-18
Persistent link: https://www.econbiz.de/10013417365
Cover Image
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An; Chen, Pei-Chi; Chi, Nai-Wen - In: Journal of business research : JBR 154 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Cover Image
A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance : the buffering role of mindfulness
Fan, Lele; Zhou, Xing; Ren, Jing; Ma, Jianfeng; Yang, Yang - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2704-2725
Persistent link: https://www.econbiz.de/10013412704
Cover Image
The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei; Ma, Yu; Li, Xin; Peng, Caodie; Li, Yaoqi - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857