In contemporary marketing research, there is a general consensus in marketing and management theory that intangible resources of the organisation can play crucial role in sustainable competitive advantage creation. In this paper, the relationships between four such intangible resources (hotel...

This research focuses on the preliminary planning and design of an Alpine skiing lift system in the Mount Carleton Provincial Park, in the province of New Brunswick, Canada. Linear programming (LP) model and discrete-event simulation are combined to design ski lifts selection alternatives and...

According to the representative studies higher level of customers' perceived value leads to higher level of customer satisfaction, greater level of customer loyalty and to a greater success of organisation. Due to this, service providers have to recognize all important factors of customers'...

The premium player segment is a major source of revenues and profit for the casino sector. In their roles as providers of personalised services casino hosts are an important determinant in attracting and retaining this market segment. The service performance of such hosts impacts on both player...

Purpose: This research studies how the security-related outsourcing strategies and negotiation power of the public sector and the military and the relevant logistics service providers influence for indirect logistics costs. Design/methodology/approach: A tentative model was devised from...

While inter-organizational information integration is believed to benefit supply chain management (SCM), prior studies have shown mixed results. Based on Organizational Information Processing Theory, we question this belief and highlight the importance of information technology (IT)-enabled...

The main aim of this study is to investigate the potential to apply the SERVPERF scale for assessing service quality during the Bologna Process and Higher Education reform in Serbia. The research sample consisted of 109 students of a Faculty of Management at one Serbian University. The...