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Determinants of online merchant rating : content analysis of consumer comments about Yahoo merchants

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Effects of money-back and low-price guarantees on consumer behavior : state of the art and future research perspectives

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Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies

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Logistics service quality in online shopping : a bibliometric analysis

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Marketing management in retail customer satisfaction : opportunity and challenges

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Does the employee–customer satisfaction link hold for all employee groups?

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Increasingly, retailers nowadays have to focus on service marketing strategies and tactics to differentiate themselves from their competitors.Delivering high levels of service quality becomes crucial for long-term success. Since customers' perception of service quality depends very muchon the...

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Understanding employees' responses to corporate social responsibility : mediating roles of overall justice and organisational identification

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When do corporate social responsibility initiatives impact on customer-facing employees? : evidence from India and the Netherlands

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Corporate social responsibility and employee attitudes : the moderating role of employee age

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