//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effect of customer experie...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
82,982
Konsumentenverhalten
80,502
Relationship marketing
26,210
Beziehungsmarketing
25,536
Electronic Commerce
23,874
Service quality
21,641
E-commerce
21,253
Dienstleistungsqualität
20,890
Vertrauen
17,009
Confidence
16,392
Customer satisfaction
15,454
Theorie
15,231
Theory
14,985
Kundenzufriedenheit
13,870
Online-Handel
11,310
Online retailing
11,265
Deutschland
9,832
Germany
9,264
USA
8,846
Brand management
8,527
Markenführung
8,472
United States
8,460
Social Web
7,702
Social web
7,698
Brand image
7,286
Markenimage
7,230
Internet
7,145
Online-Marketing
7,064
Internet marketing
7,027
Einzelhandel
5,679
Retail trade
5,591
Experiment
5,294
Brand
4,562
Markenartikel
4,545
Marketingmanagement
4,439
Marketing management
4,407
Lieferantenmanagement
4,187
Supplier relationship management
4,181
Emotion
4,083
Welt
3,917
more ...
less ...
Online availability
All
Undetermined
55,008
Free
37,289
Type of publication
All
Article
108,054
Book / Working Paper
58,006
Journal
389
Other
96
Type of publication (narrower categories)
All
Article in journal
84,384
Aufsatz in Zeitschrift
84,384
Graue Literatur
14,499
Non-commercial literature
14,499
Aufsatz im Buch
13,904
Book section
13,904
Working Paper
12,152
Arbeitspapier
11,095
Hochschulschrift
5,827
research-article
5,030
Thesis
4,316
Collection of articles of several authors
2,975
Sammelwerk
2,975
Aufsatzsammlung
1,854
Case study
1,429
Fallstudie
1,429
Konferenzschrift
1,085
Conference paper
951
Konferenzbeitrag
951
Dissertation u.a. Prüfungsschriften
667
Bibliografie enthalten
647
Bibliography included
647
Lehrbuch
594
Conference proceedings
558
Collection of articles written by one author
512
Sammlung
512
Amtsdruckschrift
505
Government document
505
Textbook
498
Article
454
Ratgeber
451
Guidebook
415
conceptual-paper
352
review-article
347
case-report
314
Reprint
292
review
254
Handbook
242
Handbuch
242
viewpoint
149
more ...
less ...
Language
All
English
142,872
German
19,334
Undetermined
3,085
French
615
Spanish
203
Polish
183
Italian
149
Russian
100
Swedish
59
Romanian
48
Dutch
43
Portuguese
38
Danish
35
Lithuanian
27
Norwegian
24
Finnish
21
Hungarian
21
Czech
19
Slovak
12
Croatian
9
Bulgarian
8
Serbian
7
Indonesian
6
Ukrainian
6
Chinese
5
Multiple languages
4
Slovenian
4
Arabic
3
Malay (macrolanguage)
3
Bosnian
2
Kazakh
2
Turkish
2
Swiss German
1
Korean
1
Macedonian
1
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Bruhn, Manfred
178
Homburg, Christian
172
Bauer, Hans H.
158
Han, Heesup
146
Huber, Frank
145
Mattila, Anna S.
135
Herrmann, Andreas
126
Wiedmann, Klaus-Peter
118
Belk, Russell W.
117
Phau, Ian
110
Sheth, Jagdish N.
108
Kollmann, Tobias
104
Grunert, Klaus G.
103
Grewal, Dhruv
98
Verhoef, Peter C.
98
Kumar, V.
97
Walsh, Gianfranco
96
Dwivedi, Yogesh Kumar
92
Gierl, Heribert
92
Khare, Arpita
89
Lusk, Jayson L.
85
Foxall, Gordon R.
84
Usman, Osly
84
Heinemann, Gerrit
83
Spiller, Achim
83
Sutter, Matthias
81
Wirtz, Bernd W.
81
Laroche, Michel
78
Loureiro, Sandra Maria Correia
78
Swoboda, Bernhard
77
Thaichon, Park
77
Falk, Armin
76
Siciliani, Luigi
76
Smith, Alan D.
75
Bagozzi, Richard P.
74
Ockenfels, Axel
74
Sharma, Piyush
74
Güth, Werner
73
Paul, Justin
72
Stauss, Bernd
72
more ...
less ...
Institution
All
National Bureau of Economic Research
881
Springer Fachmedien Wiesbaden
340
IGI Global
217
OECD
206
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
120
Verlag Dr. Kovač
66
Organisation for Economic Co-operation and Development
53
Books on Demand GmbH <Norderstedt>
50
Nomos Verlagsgesellschaft
50
Edward Elgar Publishing
48
Europäische Kommission
48
Université Paris-Dauphine (Paris IX)
48
World Bank Group
44
International Monetary Fund
41
World Bank
41
American Marketing Association
40
HAL
38
International Monetary Fund (IMF)
37
European Association of Agricultural Economists - EAAE
34
Information Resources Management Association
33
International Energy Agency
30
UNCTAD
29
Friedrich-Schiller-Universität Jena
27
Institut für Demoskopie Allensbach
26
Deutsche Bank <Frankfurt am Main> / Research
25
Universität Mannheim
25
EconWPA
24
Springer-Verlag GmbH
23
Nordic Council of Ministers
22
Erasmus Research Institute of Management
20
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
20
Haufe-Lexware GmbH & Co. KG
20
RWTH Aachen
20
Springer Gabler <Firma>
20
INSEAD
19
Max-Planck-Institut für Ökonomik <Jena> / Abteilung Strategische Interaktion
19
Shaker Verlag
19
Europäische Kommission / Gemeinsame Forschungsstelle
18
Weltwirtschaftsforum
18
Hochschulrektorenkonferenz
17
more ...
less ...
Published in...
All
Journal of business research : JBR
2,639
Journal of retailing and consumer services
2,211
International journal of hospitality management
1,153
SpringerLink / Bücher
943
NBER working paper series
879
International journal of consumer studies
789
Working paper / National Bureau of Economic Research, Inc.
781
Psychology & marketing
734
Industrial marketing management : the international journal for industrial and high-tech firms
684
NBER Working Paper
681
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
European Journal of Marketing
593
The service industries journal
580
Management science : journal of the Institute for Operations Research and the Management Sciences
548
Tourism management : research, policies, practice
545
Journal of Services Marketing
494
Journal of Consumer Marketing
483
Journal of travel and tourism marketing
478
Asia Pacific journal of marketing and logistics
474
The journal of services marketing
458
Journal of the Academy of Marketing Science
431
European journal of marketing : EJM
430
Journal of retailing
424
International journal of contemporary hospitality management
423
The journal of product & brand management
418
Cogent business & management
414
Journal of marketing management : MM
414
Journal of marketing research : JMR
414
Journal of business ethics : JOBE
406
Journal of marketing
406
Technological forecasting & social change : an international journal
406
The journal of brand management : an international journal
397
International Journal of Retail & Distribution Management
378
Journal of hospitality marketing & management
376
European journal of operational research : EJOR
367
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
366
Discussion paper series / IZA
363
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
363
CESifo working papers
362
Marketing intelligence & planning
361
more ...
less ...
Source
All
ECONIS (ZBW)
150,504
Other ZBW resources
6,684
USB Cologne (EcoSocSci)
3,894
RePEc
2,839
EconStor
1,654
BASE
488
USB Cologne (business full texts)
380
OLC EcoSci
90
ArchiDok
12
more ...
less ...
Showing
61
-
70
of
166,545
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
61
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
62
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
63
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
64
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
65
Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo
;
Xing, Xiaoyu
- In:
Journal of international trade & commerce
18
(
2022
)
5
,
pp. 19-35
Persistent link: https://www.econbiz.de/10013483278
Saved in:
66
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
Saved in:
67
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
68
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
69
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
70
Mobile commerce applications service quality in enhancing customer loyalty intention : mediating role of customer satisfaction
Nurul Fazleen Mohd Zariman
;
Norshima Humaidi
;
Muhammad …
- In:
Journal of financial services marketing
28
(
2023
)
4
,
pp. 649-663
Persistent link: https://www.econbiz.de/10014479008
Saved in:
First
Prev
3
4
5
6
7
8
9
10
11
12
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->