Similar Search Results

Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India

Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73

Persistent link: https://www.econbiz.de/10010499839

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking

Obeng, Asare Yaw; Mkhize, Peter L. - In: International journal of finance & banking studies : JJFBS 6 (2017) 3, pp. 51-69

Persistent link: https://www.econbiz.de/10011765019

Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

Amin, Muslim - In: The international journal of bank marketing : IJBM 34 (2016) 3, pp. 280-306

Persistent link: https://www.econbiz.de/10011593721

Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan

Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228

The objective of this study is to examine the structural relationship between e-service quality, e-satisfaction, and e-loyalty for both Pakistani and Indian Banks. The study was conducted on 800 respondents who were users of internet banking services. The independent variables were 1)...

Persistent link: https://www.econbiz.de/10014581569

Service quality of internet banking from an Indonesian perspective

Asni, Kurnia; Nasir; Yunus, Mukhlis; Nurdasila - In: Expert journal of marketing 6 (2018) 2, pp. 45-51

Persistent link: https://www.econbiz.de/10012217269

Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework

Kaur, Simarpreet; Arora, Sangeeta - In: Journal of financial services marketing 28 (2023) 1, pp. 74-98

Persistent link: https://www.econbiz.de/10014251403

The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis

Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178

Persistent link: https://www.econbiz.de/10012137565

What keeps mobile banking customers loyal?

Thakur, Rakhi - In: The international journal of bank marketing : IJBM 32 (2014) 7, pp. 628-646

Persistent link: https://www.econbiz.de/10010423923

Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender

Teeroovengadum, Viraiyan - In: European business review 34 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10013164641