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Scherer, Anne; Wünderlich, Nancy V.; Wangenheim, … - In: Management information systems : mis quarterly 39 (2015) 1, pp. 177-200

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Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments

Kelly, Petranka; Lawlor, Jennifer; Mulvey, Michael - In: International journal of electronic customer … 7 (2013) 2, pp. 98-116

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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

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Banking Breakthrough in Improving Customer Experience With Self-Service Technology

Marvin, Eric; Tjhin, Viany Utami - 2020

The largest private bank in Indonesia mostly establishes the digitalization trend. Its latest digital product is a self-service technology called Customer Service Digital. It is a self-service kiosk machine projected to replace conventional customer service. Given that investments in these...

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Internet service features and satisfaction among internet banking users

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Internet banking : a review (2002-2016)

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The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran

Nazeri, Ali; Soofifard, Rahman; Ebrahimi, Mohsen; … - In: International journal of services and operations management 34 (2019) 1, pp. 65-80

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A study on customers perception towards online banking during Covid-19

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Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi

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Antecedents of customer satisfaction and positive word of mouth in the internet banking sector

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A service of the

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