Sánchez-Franco, Manuel J.; Aramendia-Muneta, Maria Elena - In: Journal of innovation & knowledge : JIK 8 (2023) 3, pp. 1-16
impact guests' experiences. We also employed XGBoost to assess sufficient conditions for customer satisfaction, providing … types of accommodation share similar necessary conditions for (dis)satisfaction, but differ in the order of importance …. Proximity to tourist attractions and staff recommendations are important for Airbnb guest satisfaction, while hotel guests …