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Enigma unveiled: decoding trust and relationship dynamics in the mobile banking sector of an emerging economy

Moon, Moin Ahmed; Majeed, Jibran; Attiq, Saman - In: Pakistan journal of commerce and social sciences 18 (2024) 2, pp. 380-407

trustworthiness and satisfaction with m-banking services in Pakistan. The study is a rare effort that investigates mechanisms of …Mobile banking, an innovative branchless banking system, is burgeoning in Pakistan. Grounded in expectation … to generate user intentions for mobile banking. We collected data via a self-administered survey from systematically …

Persistent link: https://www.econbiz.de/10014635153

Structural equation test of relationship quality : repurchase intention - willingness to recommend framework in retail banking

Izogo, Ernest Emeka - In: International journal of emerging markets 11 (2016) 3, pp. 374-394

Persistent link: https://www.econbiz.de/10011588174

Precursors and outcomes of perceived value in B2B banking services : a nomological framework

Zietsman, Mariëtte Louise; Mostert, Pierre; Svensson, … - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 330-353

Persistent link: https://www.econbiz.de/10014422300

Influences of the perceived value on actual repurchasing behavior : empirical exploration in a retailing context

Mencarelli, Rémi; Lombart, Cindy - In: Journal of retailing and consumer services 38 (2017), pp. 12-21

Persistent link: https://www.econbiz.de/10011743101

Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...

Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69

Persistent link: https://www.econbiz.de/10011758502

The role of financial risk-taking attitude in personal finances and consumer satisfaction : evidence from Australia

Tahir, Muhammad S.; Richards, Daniel W.; Ahmed, … - In: International journal of bank marketing 41 (2023) 4, pp. 787-809

Persistent link: https://www.econbiz.de/10014313493

Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction

Ghosh, Pratik; Jhamb, Deepika; Dhiman, Rahul - In: International journal of quality & reliability management 40 (2023) 10, pp. 2351-2370

Persistent link: https://www.econbiz.de/10014470786

Measurement and impact of customer experience in banking sector

Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70

Persistent link: https://www.econbiz.de/10010517230

Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company

Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The journal of services marketing 29 (2015) 1, pp. 15-25

Persistent link: https://www.econbiz.de/10010531150

Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea

Susanto, Aries; Lee, Hwansoo; Zo, Hangjung; Ciganek, … - In: Journal of global information management : an official … 21 (2013) 2, pp. 72-95

Persistent link: https://www.econbiz.de/10009767279

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