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A customer-centric five actor model for sustainability and service innovation
Riel, Allard C. R. van; Andreassen, Tor W.; … - In: Journal of business research : JBR 136 (2021), pp. 389-401
Persistent link: https://www.econbiz.de/10012663328
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Service ecosystems : why the media industry prefers access, not ownership
Chandler, Jennifer D.; Teckchandani, Atul - In: The journal of business strategy 44 (2023) 2, pp. 59-66
Persistent link: https://www.econbiz.de/10014253263
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Institutions and technology in the value co-creation process of restaurant consumers : a service-dominant logic perspective
Scarlett, Gabriella; Reksoprawiro, Ricky; Amelia, Novi; … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 357-376
Persistent link: https://www.econbiz.de/10013338036
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C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
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Design for experience : a public service design approach in the age of digitalization
Trischler, Jakob; Westman Trischler, Jessica - In: Public management review 24 (2022) 8, pp. 1251-1270
Persistent link: https://www.econbiz.de/10013355296
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A critical review of robot research and future research opportunities : adopting a service ecosystem perspective
Shin, Hakseung - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2337-2358
Persistent link: https://www.econbiz.de/10013412618
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Service ecosystem boundary and boundary work
Razmdoost, Kamran; Alinaghian, Leila; Chandler, Jennifer D. - In: Journal of business research : JBR 156 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10013534212
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Crisis behaviors as drivers of value co-creation transformation
Edvardsson, Bo; Tronvoll, Bård - In: International journal of quality and service sciences 14 (2022) 5, pp. 1-15
Persistent link: https://www.econbiz.de/10013537621
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Resource integration capabilities to enable platform complementarity in healthcare service ecosystem co-creation
Pikkarainen, Minna; Kemppainen, Laura; Xu, Yueqiang; … - In: Baltic journal of management : BJM 17 (2022) 5, pp. 688-704
Persistent link: https://www.econbiz.de/10013454811
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The long and winding road of eHealth : the service ecosystem perspective
Sebastiani, Roberta; Anzivino, Alessia - In: The journal of business & industrial marketing 37 (2022) 10, pp. 2036-2049
Persistent link: https://www.econbiz.de/10013455378