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The drivers of customer satisfaction and loyalty in automotive aftermarket industry

Chandel, Jyoti Kumar; Mohiuddin, Syed Aulia; Mishra, G. P. - In: International journal of business excellence : IJBEX 29 (2023) 3, pp. 351-371

Persistent link: https://www.econbiz.de/10014294167

Factor influencing customer satisfaction in hospitality industry : a case of Kathmandu Valley

Sah, Rabindra Pratap - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 1, pp. 96-106

Persistent link: https://www.econbiz.de/10014493949

Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry

Shrestha, Binita - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 91-102

Persistent link: https://www.econbiz.de/10014494139

The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences

Samsa, Caglar - In: Marketing i menedžment innovacij : m&mi 14 (2023) 2, pp. 87-100

Persistent link: https://www.econbiz.de/10014373790

Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers

Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116

Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...

Persistent link: https://www.econbiz.de/10014304633

Examining the relationships between service quality, corporate image, customer satisfaction, and customer loyalty for an Indonesian bank

Krisnanto, Umbas; Novianti, Riska - In: Expert journal of business and management 7 (2019) 1, pp. 31-35

Persistent link: https://www.econbiz.de/10012139436

The role of cultural differences in customer retention : evidence from the high-contact service industry

Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288

Persistent link: https://www.econbiz.de/10014230003

Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market

Gupta, Ashish; Sahu, G. P. - In: International journal of business innovation and research 9 (2015) 4, pp. 375-395

Persistent link: https://www.econbiz.de/10011545293

Role of involvement and commitment in sustaining firm-customer relationships : an empirical investigation

Parahoo, Sanjai K. - In: International journal of procurement management 6 (2013) 4, pp. 407-423

Persistent link: https://www.econbiz.de/10010207624

Factors affecting relationship marketing in creating customer loyalty in the hospital services business

Afifi, Iqbal; Amini, Ahdia - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 91-108

Persistent link: https://www.econbiz.de/10012106926