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Negative workplace gossip and targets' subjective well-being : a moderated mediation model

Cheng, Bao; Peng, Yan; Zhou, Xing; Shaalan, Ahmed; … - In: International journal of human resource management 34 (2023) 9, pp. 1757-1781

Persistent link: https://www.econbiz.de/10014323091

When targets strike back : how negative workplace gossip triggers political acts by employees

Cheng, Bao; Dong, Yun; Zhang, Zhenduo; Shaalan, Ahmed; … - In: Journal of business ethics : JBE 175 (2022) 2, pp. 289-302

Persistent link: https://www.econbiz.de/10012795309

How do observing employees react to customer incivility toward colleagues?

Cheng, Bao; Guo, Gongxing; Kong, Yurou; Chen, Rui - In: International journal of hospitality management 113 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014324959

Challenge or hindrance? : how and when organizational artificial intelligence adoption influences employee job crafting

Cheng, Bao; Lin, Hongxia; Kong, Yurou - In: Journal of business research : JBR 164 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014303986

"I disdain the company of flatterers!" : how and when observed ingratiation predicts employees' ostracism toward their ingratiating colleagues

Cheng, Bao; Guo, Gongxing; Tian, Jian; Kong, Yurou - In: Human relations : towards the integration of the social … 77 (2024) 8, pp. 1071-1107

Persistent link: https://www.econbiz.de/10015055578

Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface

Cheng, Bao; Guo, Gongxing; Dong, Yun; Peng, Yan - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 354-372

Persistent link: https://www.econbiz.de/10012513777

Does customer incivility undermine employees' service performance?

Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012293791

Promoting employee career growth : the benefits of sustainable human resource management

Cheng, Bao; Yu, Xiaotong; Dong, Yun; Zhong, Chong - In: Asia Pacific journal of human resources : APJHR 62 (2024) 1, pp. 1-29

Persistent link: https://www.econbiz.de/10014483291

The hidden costs of negative workplace gossip : its effect on targets’ behaviors, the mediating role of guanxi closeness, and the moderating effect of need for affiliation

Cheng, Bao; Peng, Yan; Shaalan, Ahmed; Tourky, Marwa - In: Journal of business ethics : JBE 182 (2023) 1, pp. 287-302

This research explores the harmful effects of negative workplace gossip (NWG) on targets and organizations, including its impacts on helping behavior and knowledge hiding. The mediating role of guanxi closeness and the moderating role of need for affiliation are also examined. The study, based...

Persistent link: https://www.econbiz.de/10013482989

Frontline employee anger in response to customer incivility : antecedents and consequences

Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012585684