Hunjra, Ahmed Imran; Azam, Rauf i; Humayoun, Asad Afzal - Volkswirtschaftliche Fakultät, … - 2011
The objective of this study is to test both CRM and sales are related direct one and examines the impact of CRM campaigns on brand loyalty, consumer purchase intention and ultimately on sales. The questionnaire was distributed among students and employees of different universities and...