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Assessing the relationship of the human resource, finance, and information technology functions on reported performance in hospitals using the lean management system

Shortell, Stephen M.; Rundall, Thomas G.; Blodgett, Janet C. - In: Health care management review : HCM review 46 (2021) 2, pp. 145-152

Persistent link: https://www.econbiz.de/10012520617

Factors associated with patients' satisfaction in the health care system in North Macedonia

Dimitrievska, Vera; Misoska, Ana Tomovska - In: AICEI proceedings 15 (2020), pp. 121-132

This paper examines the factors and approaches in patients' satisfaction in the health care delivery system in N. Macedonia. The study aims to assess how key service quality dimensions relate to an important measure of performance in patient satisfaction and to find the elements that are valued...

Persistent link: https://www.econbiz.de/10012521260

Korean physicians' cultural competence from international visitors' perspectives

Park, Soo-Jeong; Kim, Young-Kyu - In: Journal of international trade & commerce 15 (2019) 3, pp. 1-21

Persistent link: https://www.econbiz.de/10012545251

The mediating role of patient satisfaction in the effect of patient visit experiences on word-of-mouth intention

Akbolat, Mahmut; Sezer, Cemal; Ünal, Özgün; Amarat, … - In: Health marketing quarterly 38 (2021) 1, pp. 12-22

Persistent link: https://www.econbiz.de/10012607836

Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India

Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385

Persistent link: https://www.econbiz.de/10012515119

Patient satisfaction in hospital emergency services : a perspective from Portugal

Polónia, Daniel Ferreira; Dias, Ana Alexandra da Costa; … - In: International journal of productivity and quality … 31 (2020) 3, pp. 349-368

Persistent link: https://www.econbiz.de/10012516301

Modelling health care customer satisfaction : evidence from Serbia

Rajić, Tamara; Rakić, Ana; Milošević, Isidora - In: Serbian journal of management : an international … 16 (2021) 1, pp. 125-145

Persistent link: https://www.econbiz.de/10012618922

Value of new performance information in healthcare : evidence from Japan

Gallani, Susanna; Kajiwara, Takehisa; Krishnan, Ranjani - In: International journal of health economics and management 20 (2020) 4, pp. 319-357

Persistent link: https://www.econbiz.de/10012310773

Using structural equation modeling to analyze patient value, satisfaction, and loyalty : a case study of healthcare in China

Miao, Rui; Zhang, Hui; Wu, Qi; Zhang, Jie; Jiang, Zhibin - In: International journal of production research 58 (2020) 2, pp. 577-596

Persistent link: https://www.econbiz.de/10012193981

Evaluating the quality of health care by assessing patient satisfaction

Ciolpan, Gabriela - In: CES working papers 11 (2019) 4, pp. 332-349

The performance of the healthcare system is obtained by evaluating the quality of the healthcare. The image obtained from health services assessments is important because it shows the degree to which they meet or exceed expectations. Attitudes towards health care are measured by the perception...

Persistent link: https://www.econbiz.de/10012196793