Firms are investing millions to deploy web based self-services at their call centers primarily to reduce operating costs. The rationale is that the firm’s cost of interacting with customers through web based channel is an order of magnitude cheaper than the assisted channels like telephony....

Firms are investing millions to deploy web based self-services at their call centers primarily to reduce operating costs. The rationale is that the firm’s cost of interacting with customers through web based channel is an order of magnitude cheaper than the assisted channels like telephony....

We analyze whether widespread online access to school-performance information affected economic and social segregation in America. We leverage the staged rollout of GreatSchools.org school ratings from 2006--2015 to answer this question. Across a range of outcomes and specifications, we find...

Frontline demonstration (FLD) is an adaptive research on the improved varieties and technologies, which is demonstrated by the National Agricultural Research System (NARS) at selected farmers’ fields who will be the beneficiaries of the programme. Wheat is an important cereal crop of India...

Income is the most relevant measure to assess farmers' economic well-being and sectoral transformation. The crises and distresses plaguing the sector endanger the very livelihoods and welfare of the farmers. Indian Government with the intention giving enough policy thrust on income security,...

Wheat is an important staple food grain in India ensuring food and nutrition security accounting for 21 per cent of calorie and 20 per cent of protein intake. The nutri-rich cereal is under cultivation in around 30 million hectares with an annual production over 100 million tonnes in the recent...

Previous studies show that financial incentives could influence consumer behavior, but they shed little light on how this influence varies with the change in levels of incentives. We argue that the relationship between financial incentives and consumer behavior may be non-monotonic in the...

The effect of collaborative filter-based product recommendations ‒ a popular tool for optimizing online sales – can widely vary across products with different attributes. While the product features and their interactions can have a highly nonlinear influence on the effect of recommendations,...