Does the Web Reduce Customer Service Cost? Empirical Evidence from a Call Center
Year of publication: |
2017
|
---|---|
Authors: | Kumar, Anuj ; Telang, Rahul |
Publisher: |
[S.l.] : SSRN |
Subject: | Callcenter | Call centre | Kundenservice | Customer service | Electronic Commerce | E-commerce | Private Krankenversicherung | Private health insurance |
Extent: | 1 Online-Ressource (17 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Information Systems Research (2012), 23(3), 721-737 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments November 29, 2009 erstellt |
Source: | ECONIS - Online Catalogue of the ZBW |
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Does the Web reduce customer service cost? : empirical evidence from a call center
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