Purpose – The purpose of this study is to develop a performance measurement system of environmental sustainability in service settings and to empirically examine the relationship between the measured environmental sustainability and operating performance. Design/methodology/approach – This...

Eco-certifications of services, which are voluntary environmental programs certifying sustainable features related to customer experience, are an area of emerging interest to operations management. Yet there is little consensus on how eco-certifications may influence customer experience and...

This research examines how the environmental sustainability decisions of service supply chain constituents – owners, operators and customers – impact the operating performance frontier (Schmenner and Swink 1998). We develop outcome-based environmental sustainability measures and propose a...

Purpose – The purpose of this paper is to use an eco-friendly service concept framework to demonstrate the effect of credible eco-certification signaling. Design/methodology/approach – The authors examine a cross-sectional data set consisting of 2,481 hotel sites across the US. The authors...

We explore the role of service co-production factors, including service level, service variety, operations-centered and customer-centered cost, in fostering innovation through the effective use of learning-by-doing in a customer-facing service context. We hypothesize that service organizations...

Intro -- Contents -- Foreword: Integrating the Social into the Built Environment -- Notes -- References -- Chapter 1. Introduction -- Green Building Progress and Shifting Social Structures -- Constructing Green: Past and Future Research in Social Structures -- Constructing Green: Contributions...