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1
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
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2
Who benefits from teams? : Comparing workers, supervisors, and managers
Batt, Rosemary L.
- In:
Industrial relations : a journal of economy & society
43
(
2004
)
1
,
pp. 183-212
Persistent link: https://www.econbiz.de/10001919689
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3
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
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4
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
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5
Re-examining employee participation through the lens of stakeholder management
Batt, Rosemary
-
1999
Persistent link: https://www.econbiz.de/10001601686
Saved in:
6
Work organization, technology, and performance in customer service and sales
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
52
(
1999
)
4
,
pp. 539-564
Persistent link: https://www.econbiz.de/10001622246
Saved in:
7
Labor market institutions and restructuring in US deregulated telecommunications services
Batt, Rosemary L.
- In:
Creating competitive capacity : labor market …
,
(pp. 131-142)
.
2000
Persistent link: https://www.econbiz.de/10001494356
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8
Service strategies : marketing, operations, and human resource practices
Batt, Rosemary L.
- In:
The Oxford handbook of human resource management
,
(pp. 428-449)
.
2007
Persistent link: https://www.econbiz.de/10003436538
Saved in:
9
Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary
- In:
The Oxford handbook of human resource management
.
2009
Persistent link: https://www.econbiz.de/10012885625
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10
Introduction
Batt, Rosemary
- In:
The Oxford handbook of work and organization
.
2009
Persistent link: https://www.econbiz.de/10012886049
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