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Influence of corporate social responsibility on hotel demand

Sevilla-Sevilla, Claudia; Reina-Paz, María Dolores; … - In: International business and economics research journal 13 (2014) 7, pp. 1625-1630

Persistent link: https://www.econbiz.de/10011450744

Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development

Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504

Persistent link: https://www.econbiz.de/10010127364

Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve

Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684

Persistent link: https://www.econbiz.de/10011559797

Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry

Zhang, Zili; Jiang, Minghui; Li, Xiangyang - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1364-1375

Persistent link: https://www.econbiz.de/10010208033

Loyalty programmes and their specifics in the Chinese hospitality industry : qualitative study

Gubíniová, Katarína; Moller, Thorsten Robert; … - In: Administrative Sciences : open access journal 13 (2023) 6, pp. 1-12

achieved with the support of loyalty programmes. As the tourism and hospital industries have become the fastest growing sectors …

Persistent link: https://www.econbiz.de/10014319270

Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings

Erdurmazlı, Eser; Erdem, Haluk; Türen, Ufuk; Gökmen, … - In: International journal of electronic marketing and … 13 (2022) 3, pp. 300-318

Persistent link: https://www.econbiz.de/10014309740

Service failure management system : evidence from the Indian hospitality industry

Vikash; Kaushik, Neeraj - In: International journal of services and operations … 48 (2024) 3, pp. 395-408

Persistent link: https://www.econbiz.de/10015066785

Exploring the nexus : work-life quality, employee satisfaction, and performance in the hospitality sector

Nair, Girish Karunakaran - In: Journal of business and economic analysis : (JBEA) 6 (2023) 2, pp. 227-251

The purpose of this research is to plug the research gap in the literature that lies in the association of quality of work life (QWL) and employee performance (EMP) in general, and hospitality industry. So, the research tries to develop and test a theoretical model to address the direct and...

Persistent link: https://www.econbiz.de/10015049811

Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry

Huan Quang Ngo; Bang Nguyen Viet; Phuc Log Nguyen - In: International journal of business and emerging markets … 16 (2024) 1, pp. 50-70

Persistent link: https://www.econbiz.de/10015057268

A novel approach to consumer loyalty : a case study of hospitality service organisations among generations X and Y

Mei Kei Leong; Chaichi, Kamelia - In: International journal of economics and business … 27 (2024) 2, pp. 269-293

Persistent link: https://www.econbiz.de/10015063264