Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry
Year of publication: |
2024
|
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Authors: | Huan Quang Ngo ; Bang Nguyen Viet ; Phuc Log Nguyen |
Published in: |
International journal of business and emerging markets : IJBEM. - Olney, Bucks : Inderscience Enterprises, ISSN 1753-6227, ZDB-ID 2453814-0. - Vol. 16.2024, 1, p. 50-70
|
Subject: | customer incivility | hospitality industry | incivility | service representative incivility | Vietnam | Gastgewerbe | Hospitality industry | Viet Nam | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry |
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