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Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
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The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa; Sweis, Rateb J.; Saleh, Rawan; Suifan, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry
Sadeh, Ehsan; Garkaz, Mansour - In: Journal of travel and tourism marketing 36 (2019) 2, pp. 253-267
Persistent link: https://www.econbiz.de/10012179396
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The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter - In: Health marketing quarterly 36 (2019) 2, pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
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Separate and concentrate : accounting for patient complexity in general hospitals
Kuntz, Ludwig; Scholtes, Stefan; Sülz, Sandra - In: Management science : journal of the Institute for … 65 (2019) 6, pp. 2482-2501
Persistent link: https://www.econbiz.de/10012039810
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Comparison of service quality between private and public hospitals : empirical evidences from Varanasi District in up
Singh, Preeti - In: Paradigm : the journal of Institute of Management Technology 17 (2013) 1/2, pp. 37-46
Persistent link: https://www.econbiz.de/10011759245
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Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul; Nazlida Muhamad; Leong, Vai Shiem; … - In: Journal of international consumer marketing 36 (2024) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
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Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
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Mohalla clinic : a case on healthcare service operations and quality
Prashar, Anupama - In: Vision : the journal of business perspective 27 (2023) 4, pp. 538-552
Persistent link: https://www.econbiz.de/10014365974