Showing 51 - 60 of 239,361
With the proliferation of social media, questions have begun to emerge about its role in providing marketing insights. In this research, we investigate the potential to “listen in” on social media conversations as a means of inferring brand sentiment. Our analysis employs data collected from...
Persistent link: https://www.econbiz.de/10014043161
Objective – The research aims to test influence of promotion in social media and effect of brand equity on Consumer Buying Interest. Methodology/Technique – This research uses descriptive verification method that examines many as 115 respondents with 15-40 years of age category, because it...
Persistent link: https://www.econbiz.de/10014120122
Objective - One of the important roles of a brand is to help consumers in developing their self-identity (Escalas & Bettman, 2003). Hence, consumers may select a brand for reasons far beyond its functional benefit (McDonald & Wilson, 2011). Previous research has found that social networks allow...
Persistent link: https://www.econbiz.de/10014092629
We scrutinize the direct and moderated impact of brands’ support for Black Lives Matter (BLM) on consumer responses. Our empirical strategy exploits Blackout Tuesday as a natural experiment in which BLM support occurred on Instagram (treated platform) but not on Twitter (control platform) to...
Persistent link: https://www.econbiz.de/10014084687
In today's connected world, social media is a sound business strategy that is embedded in an online network. It allows businesses to create customer engagement by helping them develop their brand, enhance their networking capacity, and increase their customer base. Marketers should take...
Persistent link: https://www.econbiz.de/10013440397
The purpose of this research is to explore the relationship between brand engagement in self-concept and brand loyalty in the virtual shopping in the metaverse. By examining the relationship between consumers' self-concept and their engagement with brands in the virtual shopping environment,...
Persistent link: https://www.econbiz.de/10014359987
While ubiquitous digital access has positively transformed the world in many ways, firms are also concerned about digital attacks from a small portion of customers, such as scammers, review bombers, and trolls. Without an overarching strategy to address digital customer misconduct, firms may...
Persistent link: https://www.econbiz.de/10014360342
The online response to customer complaints (i.e., service recovery) is a central feature of modern organizations’ customer-focused performance management systems. Motivated by the lack of descriptive information related to complaint handling that can be used in assessing managerial...
Persistent link: https://www.econbiz.de/10014344492
Social distancing and the work-from-home setting have determined the development and success of online communication platforms. Most of the communication during the social distancing period took place online, allowing people access to the homes and offices of those with whom they communicated....
Persistent link: https://www.econbiz.de/10014464447
The purpose of this quantitative-deductive paper is to explore the link amongst customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. The study was conducted on social media because, it is the fastest growing media in history. Data was...
Persistent link: https://www.econbiz.de/10014420386