Yang, Zhiyong; Jaramillo, Fernando; Liu, Yonghong; Ye, … - In: European Journal of Marketing 55 (2020) 2, pp. 543-564
Purpose: The purpose of this paper is twofold: first, to examine a customer orientation mechanism through which abusive supervision influences retail salespeople’s job performance; and second, to investigate how abusive supervision’s effects may be moderated by the same leader’s use of...