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Contracts versus relationship intention as indicator of customer trust in and commitment to cell phone service providers : an exploratory study
Steyn, Derik; Mostert, Pierre - In: Management : journal of contemporary management issues 27 (2022) 1, pp. 167-190
Persistent link: https://www.econbiz.de/10013502524
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How perceptions of relationship investment influence customer loyalty : the mediating role of perceived value and the moderating role of relationship proneness
Menidjel, Choukri; Bilgihan, Anil - In: Journal of strategic marketing 31 (2023) 1, pp. 296-319
Persistent link: https://www.econbiz.de/10014303204
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Customer success management, customer health, and retention in B2B industries
Hochstein, Bryan W.; Voorhees, Clay M.; Pratt, Alexander B. - In: International journal of research in marketing : IJRM ; … 40 (2023) 4, pp. 912-932
Persistent link: https://www.econbiz.de/10014451313
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A framework for relationships in ecommerce websites
Ghandour, Ahmad; Parackal, Mathew; Deans, Kenneth R. - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
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Structural bonding in customer-supplier relationship : the case of prosumer versus consumer
Bliemel, Friedhelm; Eggert, Andreas - 1997
Persistent link: https://www.econbiz.de/10000676821
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Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
Khosrowpour, Mehdi (ed.) - 2009
Persistent link: https://www.econbiz.de/10003716295
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Anbieterseitige Kündigung von Kundenbeziehungen : empirische Erkenntnisse und praktische Implikationen zum Kündigungsmanagement
Lucco, Andreas - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003757606
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Relationship drivers of customer commitment
Lacey, Russell - In: Journal of marketing theory and practice 15 (2007) 4, pp. 315-333
Persistent link: https://www.econbiz.de/10003745484
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Konsumentenvertrauen : Konzepte und Anwendungen für ein nachhaltiges Kundenbindungsmanagement
Bauer, Hans H. (ed.) - 2006
Persistent link: https://www.econbiz.de/10003284144
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Managing customers through economic cycles
McKean, John - 2010
Persistent link: https://www.econbiz.de/10003905982