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Outsourcing customer support : the role of provider customer focus

Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55

Persistent link: https://www.econbiz.de/10011284727

Contract design for equipment after-sales service with business interruption insurance

Qin, Xuwei; Shao, Lusheng; Jiang, Zhong-Zhong - In: European journal of operational research : EJOR 284 (2020) 1, pp. 176-187

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Controlling von Life Cycle Cost-Verträgen produzierender Dienstleister

Seewöster, Tim - 2006

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Foreign or domestic : who provides better customer service?

Poddar, Amit; Ozcan, Timucin; Madupalli, Ramana Kumar - In: The journal of services marketing 29 (2015) 2, pp. 124-136

Persistent link: https://www.econbiz.de/10011343386

Performance-based contracting for advanced logistics services : challenges in its adoption, design and management

Selviaridis, Kostas; Norrman, Andreas - In: International journal of physical distribution & … 45 (2015) 6, pp. 592-617

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Optimal service contract under cost information symmetry/asymmetry

Li, Xiang; Li, Yongjian - In: Journal of the Operational Research Society : OR 67 (2016) 2, pp. 269-279

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Gestaltung der Anpassungsfähigkeit von Verträgen im Einkauf von Dienstleistungen : eine empirische Untersuchung anhand des Einkaufs von Kontraktlogistikleistungen

David, Ute - 2017 - 1. Auflage

In the course of third-party logistics (3PL), manufacturing and trading firms outsource complex, customized services and service bundles based on multi-year contracts. These contracts need to be designed according to relationship characteristics and be adjusted to changes that occur during the...

Persistent link: https://www.econbiz.de/10011808109

Managing customer uncertainty in making service offshoring decisions

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Domestic versus offshore service providers : the impact of cost, time, and quality sacrifices on consumer choice

Forman, Andrew M.; Thelen, Shawn; Shapiro, Terri - In: Journal of service management 26 (2015) 4, pp. 608-624

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Consumer attitude toward outsourcing of technical support services : an exploratory study

Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332

Persistent link: https://www.econbiz.de/10003900698

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