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Prix, qualité, service : les arbitrages du consommateur
Collerie DeBorely, Aude - 1994
Persistent link: https://www.econbiz.de/10000930874
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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Kundenservice 2.0 : Kundenverhalten und Serviceleistungen in der digitalen Transformation
Rossmann, Alexander; Tangemann, Michael - In: Marktplätze im Umbruch : digitale Strategien für …, (pp. 161-172). 2015
Persistent link: https://www.econbiz.de/10011441138
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Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju; Park, Jin-Woo - In: Journal of air transport management 53 (2016), pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
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Wine tourism : motivating visitors through core and supplementary services
Byrd, Erick T.; Canziani, Bonnie; Hsieh, Yu-Chin; … - In: Tourism management : research, policies, practice 52 (2016), pp. 19-29
Persistent link: https://www.econbiz.de/10011417917
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When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda; Burton, Jamie; Gruber, Thorsten - In: The journal of services marketing 29 (2015) 6/7, pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
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Behavioral appeals to influence product return behavior : theoretical foundations and experimental applications
Pfrang, Thilo - 2015
Persistent link: https://www.econbiz.de/10011481414