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Out of control? : an ethnographic analysis of the disposal of collectable objects through auction
Cheetham, Fiona - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 316-326
Persistent link: https://www.econbiz.de/10003921556
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From trash to treasure and beyond : the meaning of voluntary disposition
Albinsson, Pia A.; Perera, B. Yasanthi - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 340-353
Persistent link: https://www.econbiz.de/10003921563
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Not moving things along : hoarding, clutter and other ambiguous matter
Maycroft, Neil - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 354-364
Persistent link: https://www.econbiz.de/10003921566
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The burdens of ownership : reasons for preferring renting
Benoit, Sabine; Wittkowski, Kristina - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 176-191
Persistent link: https://www.econbiz.de/10003964476
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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The influence of customer activity on e-service value-in-use
Heinonen, Kristina - In: International journal of electronic business 7 (2009) 2, pp. 190-214
Persistent link: https://www.econbiz.de/10003857562
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The influence of select demographic characteristics on surface acting behavior of customer service personnel
Jawahar, P. David; Raghavendra, S. N. - In: The IUP journal of organizational behavior : IJOB 10 (2011) 3, pp. 53-65
Persistent link: https://www.econbiz.de/10009301164
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Consumer language preferences in service encounters : a cross-cultural perspective
Holmqvist, Jonas - In: Managing service quality : MSQ ; an international journal 21 (2011) 2, pp. 178-191
Persistent link: https://www.econbiz.de/10008988081
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Revisiting low price guarantees : does consumer versus retailer governance matter?
Borges, Adilson; Babin, Barry J. - In: Marketing letters : a journal of research in marketing 23 (2012) 3, pp. 777-791
Persistent link: https://www.econbiz.de/10009579969
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515