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Holmqvist, Jonas - In: Managing service quality : MSQ ; an international journal 21 (2011) 2, pp. 178-191

Persistent link: https://www.econbiz.de/10008988081

Revisiting low price guarantees : does consumer versus retailer governance matter?

Borges, Adilson; Babin, Barry J. - In: Marketing letters : a journal of research in marketing 23 (2012) 3, pp. 777-791

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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives

Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334

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Strategies to offset dissatisfactory product performance : the role of post-purchase marketing

Wang, Kai-yu; Liang, Minli; Peracchio, Laura A. - In: Journal of business research : JBR 64 (2011) 8, pp. 809-815

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Influence of appearance orientation , BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing

Yip, Joanne; Chan, Heidi H. T.; Kwan, Bonny; Law, Derry - In: Total quality management & business excellence : an … 22 (2011) 10, pp. 1105-1118

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Ein Review zum Beschwerdeverhalten: State-of-the Art und künftige Forschungsfragen

Roschk, Holger; Gelbrich, Katja; Bernt, Dana - 2008

Das Review arbeitet den Forschungsstand zum Beschwerdeverhalten auf. Dabei werden 24 Beschwerdedeterminanten auf ihren empirischen Rückhalt hin untersucht. Nach den Ergebnissen kann der Beschwerdeführer als sehr unzufrieden, einkommensstark, selbstbewusst und sozial aktiv charakterisiert...

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The double-edged sword of signaling effectiveness : when salient cues curb postpurchase consumption

Zhu, Meng; Billeter, Darron M.; Inman, J. Jeffrey - In: Journal of marketing research : JMR 49 (2012) 1, pp. 26-38

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French consumers' perceptions of the unattended delivery model for e-grocery retailing

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Recollection consistency of festival consumption emotions

Lee, Jenny Jiyeon; Kyle, Gerard T. - In: Journal of travel research : a quarterly publication of … 51 (2012) 2, pp. 178-190

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Customer bill of rights under no-fault service failure : confinement and compensation

Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui - In: Marketing science : the marketing journal of the … 31 (2012) 1, pp. 157-171

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