This case examines the importance of customer service in the modern economy. In order to do so, it presents the findings from a case study on Avant Healthcare. In-depth interviews were conducted with two executives from the firm and then the interviews were systemically analyzed. The results...

English Abstract: Lean thinking in healthcare: hospital procurement logistics and drug distribution – Taking into account the most recent literature on management of health care systems, this paper focuses on lean production, in order to assess the collective mindfulness in the healthcare. To...

This study aims to explore the impact of the implementation of artificial intelligence (AI) in the healthcare sector on overall human resource (HR) practices and organizational performance. We seek to highlight the added value that adopting AI techniques in human resource management (HRM) in the...

The study examined the socio-economic determinants of women access to healthcare services in Sub-Saharan Africa for the period 1995-2015. The study adopted the dynamic panel model and estimated it using the System Generalized Method of Moments in a bid to overcome the endogeneity problem...

We study the costs of hospitalizations on patients' earnings and labor supply, using the universe of hospital admissions in Denmark and full-population tax data. We evaluate the quality of treatment based on its ability to mitigate the labor market consequences of a given diagnosis and propose a...

This research explores the feasibility of utilising ChatGPT to categorise patient conditions as urgent and non-urgent. The primary objective is to assess the ChatGPT model's capacity to aid in the automation and digitalisation of healthcare processes, thereby alleviating the workload on...

Past research has revealed that knowledge integration is an important prerequisite for the success of new product development. For this reason, companies deploy a number of formal mechanisms to foster integration across multiple functions and hierarchical levels. In many SMEs, however, such...

The paper presents an exploratory study of the intra-organizational learning network in the context of a Spanish high-tech company. It expands the generalization of the network perspective to intra-organizational learning. Based on an exploratory social network analysis, we formulated four...