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Unpacking the perceived opportunity to misbehave : the influence of spatio-temporal and social dimensions on consumer misbehavior
Daunt, Kate L.; Greer, Dominique A. - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1505-1526
Persistent link: https://www.econbiz.de/10011409443
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Special issue: the dark side of marketing
Daunt, Kate L. (ed.); Greer, Dominique A. (ed.) - 2017
Persistent link: https://www.econbiz.de/10011850335
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The dark side of marketing : introduction to the special issue
Daunt, Kate L.; Greer, Dominique A. - In: Journal of marketing management : MM 33 (2017) 15/16, pp. 1231-1235
Persistent link: https://www.econbiz.de/10011850339
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Dysfunctional customer behavior severity : an empirical examination
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing 85 (2009) 3, pp. 321-335
Persistent link: https://www.econbiz.de/10003892365
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Deviant customer behaviour : a study of techniques of neutralisation
Harris, Lloyd C.; Daunt, Kate L. - In: Journal of marketing management : MM 27 (2011) 7/8, pp. 834-853
Persistent link: https://www.econbiz.de/10009310362
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
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Linking employee and customer misbehaviour : the moderating role of past misdemeanours
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 30 (2014) 3/4, pp. 221-244
Persistent link: https://www.econbiz.de/10010345687
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Implementing strategic change
Harris, Lloyd C.; Daunt, Kate L. - In: The marketing book, (pp. 121-148). 2016
Persistent link: https://www.econbiz.de/10011471642
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Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy; Daunt, Kate L.; Kitchener, Martin - In: Public management review 17 (2015) 1, pp. 90-107
Persistent link: https://www.econbiz.de/10010504073